Mediation is an amicable dispute resolution process by which two or more parties decide to try to reach an agreement to find a win-win resolution of their dispute with the assistance of a third party chosen by them or designated: the mediator.
The mediator is a trained professional, whom is independent, impartial and neutral and abide by a code of conduct.
Conflicts’ resolution and transformation imply to identify, analyse, understand and resolved the causes of the conflict (political, economic, social, cultural, structural, relational …). This process also aims to build lasting relationships between states, communities, groups, individuals and corporations. The mediator – dialogue facilitator is an actor of peace whom support dialogue by building bridges of understanding.
The significant problems we have cannot be solved at the same level of thinking with which we created them – Albert Einstein